Retail Trainee Associate

The Retail Trainee Associate are willing to move with customers by providing specialized service and merchandise demonstrations to maximize business throughout a retail atmosphere whereas making an attempt for continuous enhancements in levels of services rendered.

Duration: 10 Days Sector: Retail Eligibility: 18–35 yrs

Recognised by ddugky | reliance-foundation

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Course Overview

After completion of this course, the Retail Trainee Associate are willing to move with customers by providing specialized service and merchandise demonstrations to maximize business throughout a retail atmosphere whereas making an attempt for continuous enhancements in levels of services rendered.

The individual must be a physically acceptable approach to operational throughout a retail atmosphere whereas being client-responsive. They have to possess superb product data, social and listening skills.

Course Snapshot

  • Type: Retail Trainee Associate
  • Duration: 10 Days
  • Sub-sector: Retail Operation
  • Project: DDU-GKY, Reliance Foundation

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Curriculum (NOS)

1. To process credit applications for purchases
This OS describes the skills and knowledge required to effectively process credit applications for purchases.
2. To help keep the store secure
This OS describes the skills and knowledge required to help keep the store secure.
3. To help maintain health and safety
This OS describes the skills and knowledge required to help maintain health and safety.
4. To demonstrate products to customers
This OS describes the skills and knowledge required to demonstrate products to customers.
5. To help customers choose the right products
This OS describes the skills and knowledge required to help customers choose the right products.
6. To provide special support to the customers facilitating purchases
This OS describes the skills and knowledge required to provide specialist support to customers facilitating purchases.
7. To maximize sales of goods & services
This OS describes the skills and knowledge required to maximize sales of goods & services.
8. To provide personalized sales and post-sales support service
This OS describes the skills and knowledge required to provide personalized sales & post-sales service support.
9. To create a positive image of self & organization in the customer's mind
This OS describes the skills and knowledge required to create a positive image of self & organization in the customer's mind.
10. To resolve customer concerns
This OS describes the skills and knowledge required to resolve customer concerns.
11. To organize the delivery of reliable service
This OS describes the skills and knowledge required to organize the delivery of reliable service.
12. To improve customer relationship
This OS describes the skills and knowledge required to improve customer relationships.
13. To monitor and solve service concerns
This OS describes the skills and knowledge required to monitor and solve service concerns.
14. To promote continuous improvement in service
This OS describes the skills and knowledge required to promote continuous improvement in service.
15. To work effectively in a Retail team
This OS describes the skills and knowledge required to work effectively within and with teams across a Retail Environment.
16. To work effectively in an organization
This OS describes the skills and knowledge required to work effectively in an organization.

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