1. Engage with the customer for service
This Occupational Standard (OS) unit is about customer interactions and understanding their requirements.
2. Diagnose and repair a fault in LED Light
This Occupational Standard (OS) unit is about diagnosing the fault in the non-functional LED Light and fixing it to make the light operational again.
3. Repair small home appliances (Fan and Geyser)
This Occupational Standard (OS) unit is about to understand the customer’s complaints, identifying the fault and fixing the Ceiling Fan / Geyser.
4. Install the water purifier
This Occupational Standard (OS) unit is about installing the newly-purchased water purifier at the customer’s premises.
5. Repair dysfunctional water purifier
This unit is about moving from one customer’s premises to another in order to rectify faults in a dysfunctional water purifier as recorded by the customer with the customer care unit.
6. Repair dysfunctional mixer/juicer/grinder
This OS unit is all about moving from one customer’s premise to another in order to rectify issues in small appliances such as grinders, juicers, and mixers as recorded by the customer within the customer care unit.
7. Work with superiors and colleagues
This OS unit is about the communication level of individuals with colleagues and other departments within the organization. It determines to figure out the flexibility of team members to attain the specified deliverables on schedule.
8. Follow safety standards
This OS unit is regarding the worker’s commitment towards coverage potential hazards and containing accidents so as to create the work surroundings safe, healthy and secure, for self and colleagues.
9. Developing entrepreneurial skills
This Occupational Standard (OS) unit is about evaluating an opportunity and developing entrepreneurial skills
